Alpino Casino: Deposits, Withdrawals and KYC Verification
Payments at a Glance
| Alpino — Payments & Withdrawals | |
|---|---|
| Casino | Alpino — alpinocasina.com |
| Founded | 2022 |
| KYC Required | No |
| Bonus Terms | See our guide → |
| Account Security | See our guide → |
Quick overview: payment methods at Alpino
Alpino Casino, active since 2022 and primarily targeting Italian players, supports six confirmed deposit methods: VISA, Neosurf, Sofort, Bitcoin, Ethereum and Tether. The platform accepts both fiat currency and cryptocurrencies, offering flexibility for those who prefer traditional finance as well as those operating in the crypto space.
On the withdrawal side, the operational limits are set at €500 per day, €2,500 per week and €7,500 per month. KYC (Know Your Customer) verification must be completed before any withdrawal can be processed. There is also one condition to be aware of before requesting a payment: if your total wagering volume is less than one third of the deposited amount, a 10% fee is applied to the withdrawal.
The site is available in English as the default language and has no native iOS or Android apps; mobile access is provided through a browser optimised for mobile devices. To log in to Alpino from a smartphone, simply open your browser and navigate to the site — no download required.
Available deposit methods at Alpino
VISA
VISA is the most widely used method among players and represents the most straightforward option for anyone who already has a credit or debit card. VISA deposits are typically credited instantly or within a few minutes. It is the recommended starting point for anyone completing their Alpino registration for the first time and wanting to start playing without delays.
Please note: some banks apply automatic blocks on transactions to online gambling platforms. If a deposit is declined, the issue is almost always on the bank's end rather than the platform's — the troubleshooting section later on this page outlines the steps to follow.
Neosurf
Neosurf is a prepaid voucher available for cash purchase at tobacconists, newsagents and other physical retail outlets. It works without a bank account or credit card: simply purchase the desired denomination, enter the 10-digit code at the site's cashier, and the credit is applied instantly. It is the ideal solution for anyone who wants to keep their gambling spending separate from their main bank account.
The practical limitation of Neosurf is that vouchers come in fixed denominations (typically €10 to €100) and do not allow direct withdrawals — you will need to use an alternative method for outgoing payments.
Sofort
Sofort (now part of the Klarna group) is a direct bank payment system widely used in Germany and Austria, but also usable from bank accounts that support online bank transfers. The transfer takes place in real time using your online banking credentials — you do not share card details, but instead authorise the transfer directly from your bank. Funds are available almost instantly.
Bitcoin, Ethereum, Tether
The three supported cryptocurrencies cover the main use cases: Bitcoin for those seeking the most established crypto method, Ethereum for faster transactions on the ETH blockchain, and Tether (USDT) for those who want to avoid crypto market volatility thanks to its stablecoin nature pegged to the dollar. Crypto deposits are irreversible once confirmed on the blockchain — always double-check the wallet address before sending funds.
Comparison table: all methods side by side
The table below summarises the operational characteristics of each available deposit method. Withdrawal data per method has not yet been officially published; the "Withdrawal available" column indicates whether the method is theoretically usable for outgoing payments as well.
| Method | Type | Deposit speed | Deposit fees | Withdrawal available | Best for |
|---|---|---|---|---|---|
| VISA | Credit/debit card | Instant – a few minutes | None on our end* | To be confirmed | General use, first deposit |
| Neosurf | Prepaid voucher | Instant | None on our end | No (deposit only) | Anonymity, cash payments |
| Sofort | Direct bank transfer | Near-instant | None on our end* | To be confirmed | Those who prefer not to use cards |
| Bitcoin (BTC) | Cryptocurrency | 10–60 min (blockchain confirmations) | Variable network fee | To be confirmed | Maximum privacy, large amounts |
| Ethereum (ETH) | Cryptocurrency | 2–15 min (blockchain confirmations) | Variable gas fee | To be confirmed | Faster transactions than BTC |
| Tether (USDT) | Stablecoin | 2–15 min (network dependent) | Variable network fee | To be confirmed | Avoiding crypto volatility |
* Fees applied by your bank or card issuer are independent of our platform and vary depending on the institution.
What does a €100 deposit really cost? Real-world calculation per method
The actual cost of a deposit goes beyond the amount paid. Network fees (for crypto), potential bank charges, and — an aspect often overlooked — the 10% withdrawal fee if the minimum wagering volume is not reached all come into play. Below is the calculation for a hypothetical deposit of €100.
Scenario A — VISA deposit: €100
1. Amount sent: €100.00
2. Platform fee: €0.00
3. Possible bank fee: €0–2.00 (depends on the institution)
4. Credit applied to gaming account: €100.00
5. If you withdraw without having wagered at least €33.33 (1/3 of €100): 10% fee = €10.00 deducted from the withdrawal
Total cost in the worst case (immediate withdrawal without playing): €12.00 on €100 deposited = 12%
Scenario B — Bitcoin deposit: €100 equivalent in BTC
1. Amount sent: €100.00 in BTC
2. Bitcoin network fee (2024 average): €1.50–8.00 (varies with network congestion)
3. Platform fee: €0.00
4. Credit applied (after blockchain confirmations): €100.00 equivalent
5. Withdrawal fee if volume < €33.33: 10% = €10.00
Total cost in the worst case: €18.00 on €100 = 18% (including high network fee)
Scenario C — Tether (USDT) deposit: €100
1. Amount sent: ~100 USDT (≈ €100)
2. Network fee (TRC-20 Tron network, cheaper): €0.50–2.00
3. Network fee (ERC-20 Ethereum network, more expensive): €3.00–15.00
4. No exchange rate volatility (stablecoin)
5. Withdrawal fee if volume < 33.33 USDT: 10% = €10.00
Total cost in the worst case (ERC-20): €25.00 on €100 = 25%
Summary table of real costs per method
| Method | Deposit fee (ours) | Estimated external fee | Withdrawal fee (if < 1/3 volume) | Worst-case total cost |
|---|---|---|---|---|
| VISA | €0 | €0–2 | €10 (on €100) | ~€12 |
| Neosurf | €0 | €0 (fixed voucher cost) | €10 (on €100) | ~€10 |
| Sofort | €0 | €0–1 | €10 (on €100) | ~€11 |
| Bitcoin | €0 | €1.50–8 | €10 (on €100) | ~€18 |
| Ethereum | €0 | €3–15 | €10 (on €100) | ~€25 |
| Tether (ERC-20) | €0 | €3–15 | €10 (on €100) | ~€25 |
Crypto network fee values are estimates based on average market conditions and may vary significantly during periods of high congestion.
Withdrawals: operational limits, timeframes and step-by-step procedure
Confirmed withdrawal limits
The withdrawal limits currently active on the platform are:
- €500 per day
- €2,500 per week
- €7,500 per month
These limits apply regardless of the chosen withdrawal method. Players managing a bankroll exceeding €7,500 per month should plan their withdrawals across multiple months or contact the support team to enquire about any personalised conditions available for high-volume players.
Withdrawal procedure: from request to receipt
Step 1 — KYC verification completed: No withdrawal is processed without completed identity verification. If you have not yet uploaded your documents, do so before requesting a payment (see the KYC section).
Step 2 — Access the cashier: Log in to Alpino, then go to the "Cashier" or "Withdrawals" section in your profile.
Step 3 — Select method and amount: Choose your withdrawal method and enter the desired amount (respecting the €500 daily limit).
Step 4 — Wagering volume check: The system automatically verifies whether your wagering volume is at least one third of the total deposited amount. If it falls short, the 10% fee is applied.
Step 5 — Processing: The request enters the processing queue. Timeframes vary depending on the chosen method.
Step 6 — Receipt: Funds are sent to the selected method. For crypto, the time depends on blockchain confirmations; for fiat methods, it depends on the banking institution.
KYC: required documents, accepted formats and verification timeframes
KYC verification is mandatory before any withdrawal. This is a standard process in the online gambling industry, designed to prevent fraud and money laundering. Below are the documents typically required and the technical specifications for submission.
Accepted identity documents
| Document category | Accepted documents | Technical requirements | Notes |
|---|---|---|---|
| Personal identity | National ID card, Passport, Driver's licence | Front and back, legible, not expired | Name must exactly match the account |
| Proof of address | Utility bill, Bank statement, Official document | No more than 3 months old, address clearly visible | Must match the registered address |
| Payment method verification | Photo of VISA card (first 6 and last 4 digits visible, CVV covered) | Legible, unaltered | Required for withdrawals to card |
| Crypto wallet verification | Screenshot of wallet with address visible | Address must match the one used for the deposit | For cryptocurrency withdrawals |
Most common reasons for KYC rejection
- Document expired at the time of submission
- Blurry image or glare making the details illegible
- Name on the account differs from the document (e.g. abbreviated name or nickname)
- Proof of address more than 3 months old
- Address on proof of address differs from the one registered on the account
- Card photo with CVV visible (must be covered for security)
- Documents submitted in an unsupported format (e.g. Word files or password-protected PDFs)
How to speed up the verification process
Submit all required documents in a single session, in JPG or PNG format with a minimum resolution of 300 dpi. Make sure every corner of the document is visible and that there are no shadows or reflections. A complete and correct submission on the first attempt significantly reduces waiting times compared to a partial submission that requires follow-up additions.
Cryptocurrency payments: how they work internally
The crypto payment system at Alpino Casino operates through dedicated wallet addresses generated for each transaction. This means every deposit receives a unique address — never reuse a previous address, as funds sent to an expired address may require manual intervention from the technical team to be recovered.
Blockchain confirmation mechanism
Credit is applied to the gaming account after a minimum number of blockchain confirmations, which varies by network:
| Cryptocurrency | Required confirmations (estimate) | Average time per confirmation | Estimated total time |
|---|---|---|---|
| Bitcoin (BTC) | 3 confirmations | ~10 min per block | 30–60 minutes |
| Ethereum (ETH) | 12 confirmations | ~12 seconds per block | 2–5 minutes |
| Tether USDT (ERC-20) | 12 confirmations | ~12 seconds per block | 2–5 minutes |
| Tether USDT (TRC-20) | 20 confirmations | ~3 seconds per block | 1–2 minutes |
During periods of high network congestion (e.g. during crypto market peaks), times can increase significantly. If a deposit does not appear within 2 hours, contact support providing the transaction hash (TXID): this is the unique code that identifies every transaction on the blockchain and allows our technical team to track the payment in real time.
Volatility and conversion
Bitcoin and Ethereum deposits are converted to euros at the exchange rate at the time of crediting (after blockchain confirmations). This means that if the price of BTC drops between the moment of sending and the moment of crediting, the euro balance will be lower than the amount sent. Anyone wishing to avoid this risk should use Tether (USDT), whose peg to the US dollar minimises volatility — although a minor exposure to the EUR/USD rate remains.
Playing from Italy: currency, local methods and practical considerations
Alpino is designed with the Italian user as its primary audience: the site is available in Italian as the default language and prices are displayed in euros. Below is information specific to players based in Italy.
| Aspect | Detail for Italy |
|---|---|
| Primary currency | Euro (€) |
| Available local methods | VISA (Italian cards), Neosurf (available at Italian tobacconists), Sofort (with compatible Italian online banking) |
| Unavailable methods | PayPal, PostePay, Skrill, Neteller, direct SEPA bank transfer (not listed among confirmed methods) |
| Daily withdrawal limit | €500 |
| Weekly withdrawal limit | €2,500 |
| Monthly withdrawal limit | €7,500 |
| Site language | Italian (default) |
| Mobile app | No native iOS/Android app — access via optimised mobile browser |
Neosurf in Italy: where to buy it
Neosurf vouchers are available at thousands of physical retail outlets across Italy, including tobacconists, newsagents and some supermarkets. Available denominations typically range from €10 to €100. For deposits exceeding €100, multiple vouchers can be used in sequence. This method is particularly popular among players who prefer not to link their online gambling activity to their main bank account.
Sofort with Italian banks
Sofort works with Italian banks that support online bank transfers via the open banking protocol. The main compatible Italian banks generally include Intesa Sanpaolo, UniCredit and Fineco, but compatibility depends on the version of the online banking platform and the security settings of the individual account. If your institution does not appear in Sofort's list during payment, use VISA or Neosurf as an alternative.
Troubleshooting common payment issues
Below is a decision tree for the most frequently reported issues. Following the steps in the order shown before contacting support will reduce resolution times.
Decision tree: deposit not credited
Deposit not showing on your gaming account?
→ VISA or Sofort:
1. Check your bank statement: has the transaction been debited?
— Yes, debited: wait 15 minutes. If it still does not appear, contact support with the date, amount and last 4 digits of your card.
— No, not debited: your bank has blocked the transaction. Call the number on the back of your card and ask them to unblock payments to online gambling platforms.
→ Neosurf:
2. Was the code entered correctly? Neosurf is case-sensitive. Check there are no accidental spaces. If the code has already been used, the voucher is spent and cannot be reused.
→ Crypto (BTC/ETH/USDT):
3. Copy the TXID (transaction hash) from your wallet. Paste it into a block explorer (blockchain.com for BTC, etherscan.io for ETH/USDT) and check the status.
— Transaction "pending" for more than 2 hours: network fee too low — the transaction is queued. Wait or contact support with the TXID.
— Transaction "confirmed" but not credited: contact support with the TXID and the number of confirmations visible on the block explorer.
Decision tree: withdrawal rejected or pending
Withdrawal rejected or stuck on "processing"?
→ Check 1 — KYC completed?
Log in to your profile and check your verification status. If it shows "pending" or "unverified", the withdrawal cannot proceed. Upload the missing documents.
→ Check 2 — Amount within limits?
Have you requested more than €500 in a day, more than €2,500 in a week, or more than €7,500 in a month? Reduce the amount or spread the withdrawal across multiple days.
→ Check 3 — Sufficient wagering volume?
Is your total wagering volume at least 1/3 of the deposited amount? If not, the withdrawal is processed with a 10% fee. You can choose to proceed anyway or continue playing to reach the threshold.
→ Check 4 — Valid withdrawal method?
Make sure the selected withdrawal method is supported. Contact support to confirm which withdrawal methods are currently available.
Issues with banks: automatic blocks
Some banks apply automatic filters on transactions to online gambling operators not licensed by ADM. If VISA is repeatedly declined, the immediate alternatives are Neosurf (no bank involvement) or one of the three supported cryptocurrencies. Alternatively, contact your bank and explicitly request that payments to MCC category 7995 (gambling) be enabled.
Conclusion: managing payments at Alpino effectively
Alpino Casino offers a range of payment methods covering both the needs of traditional players (VISA, Neosurf, Sofort) and those operating with cryptocurrencies (Bitcoin, Ethereum, Tether). The withdrawal limits — €500 per day, €2,500 per week, €7,500 per month — and the 10% fee in the event of insufficient wagering volume are the two factors to always keep in mind when planning your finances.
Before making your first withdrawal, complete KYC verification with valid, legible documents: this is the step that most often causes avoidable delays. To get started, you can proceed with registering at Alpino and access the cashier section from your profile. For information on the welcome package and available bonuses, visit our bonus page.